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Policies and Disclosures

NOTICE OF PRIVACY PRACTICES

Effective Date: May 11, 2026

THIS NOTICE DESCRIBES HOW YOUR HEALTH INFORMATION MAY BE USED AND DISCLOSED AND HOW YOU CAN OBTAIN ACCESS TO THIS INFORMATION. PLEASE REVIEW THIS NOTICE CAREFULLY.

Background

Community LIFE creates and maintains a record of health information about the care and services you receive. This includes health information we receive from other doctors and medical facilities outside of Community LIFE that we use to provide care to you. We may use and share your health information as described in this Notice, including for purposes of treating you, obtaining payment for services provided to you, and health care operations, and other purposes permitted or required by law.

What Is a Notice of Privacy Practices (Notice)?

This Notice tells you how Community LIFE may use and share your health information and outlines our legal duties and your rights with respect to that information.

What is Covered Under Community LIFE’s Notice of Privacy Practices?

This Notice applies to Community LIFE, and the health care providers and staff involved in your care. This includes members of the interdisciplinary team home care staff, students, and other individuals acting on our behalf.

This Notice does not apply to health information that is not covered by HIPAA (Health Insurance Portability and Accountability Act) or similar state privacy laws, or to information used or shared in a way that does not identify you.

Our Duty to Protect Your Health Information

We are required by law to:

How We May Use and Share Your Health Information

The following list describes how we may use and share your health information, along with examples.

  1. Ways We Are Allowed to Use and Share Your Health Information Without Your Consent for Treatment, Payment, and Health Care Operations:

    1. Treatment. We may use your health information to provide medical treatment or related services including care coordination and case management. We may also share your health information with involved in your care. For example, when you receive care at a hospital, Community LIFE may share information with that hospital so they may provide care to you. We may also share your health information with others who may provide follow-up care to you, such as a specialist or long-term care facility. At all times, we will comply with any laws that apply.
    2. Payment. To receive payment for the services we provide to you, we may use and share your health information with a third party involved in payment of your care. We also may share your health information with other health care services or product providers who provide care to you, such as other providers, EMS services, hospitals, and nursing homes so they can bill properly.
    3. Health Care Operations. We may use and share your health information for business and other operational purposes. For example, we may use your health information to evaluate or improve the quality of services we provide. We may share your health information with researchers, so they can develop plans to conduct research. We may share information with our students, trainees, and staff for review, educational, and training purposes. We may share your health information for case management and care coordination purposes. However, we will not sell your name or any identifiable health information to others without your authorization.
    4. Business Associates. We may share your health information with others called “business associates,” who perform services on our behalf. The Business Associate must agree in writing to protect the confidentiality of your health information.
    5. Appointment Reminders. We may use and share your health information to remind you of your appointment for treatment or medical care. For example, we may call or e-mail you to remind you of a scheduled appointment. We may also use and share your health information to confirm the time, place, and attendance of your appointment for treatment of any other related services (including but not limited to third parties involved in your treatment). We may use and share your information for treatment with third-party transportation services or other related services when needed.
    6. Treatment Options and Other Health-Related Benefits and Services. We may use and share your health information to tell you about possible treatment options and other health-related benefits and services. For example, if you suffer from a chronic illness or condition, we may use your health information to assess your eligibility and propose newly available treatments.

    7. Marketing Activities, Cookies, and Online Services.

      1. We may use or share your health information to inform you about our own products and services we offer. This includes face to face communication or providing low-cost promotional items related to the product or service.
      2. Community LIFE and you may agree to use a third-party website, application, or electronic messaging service (for example, with video or audio capabilities) for you to receive remote health care services from Community LIFE. These third-party services may have separate terms and conditions and privacy policies that you must agree to (instead of or in addition to Community LIFE’s Website/Email Terms of Use). However, when you use the third-party service, unless otherwise indicated, the health information that you choose to share is covered by this Notice.
    8. Research. We may use and share your health information for research purposes, including recruitment if:
      1. The researcher obtains permission from a UPMC sanctioned committee (including Institutional Review Boards) that decides the request meets certain standards required by law; or
      2. if you provide us with your written permission to do so. You may choose to participate in a research study that requires you to obtain related health care services. In this case, we may share your health information:

      1. to the researchers involved in the study who ordered the hospital or other health care services; and
      2. As needed to obtain payment for the health care services provided in connection with the research study.

      As permitted by law, we may use and share your health information for research if the information that could identify you is removed first. This will only be done only if the researcher agrees in writing not to identify you, not contact you, and to comply with other requirements required by law. We may also share your health information with third parties only to remove information that identifies you so that the remaining information can be used for research.

    9. Special Situations. In the following situations, the law either permits or requires us to use or share your health information with others. However, laws governing sensitive information (including behavioral health information, drug and alcohol treatment information, and HIV status) may limit these disclosures.

      1. As Permitted or Required by Law. We may share your health information when required or permitted by federal, state, or local law. For example, if we believe you have been a victim of abuse, neglect, or domestic violence, we may share your health information with an authorized government agency.
      2. To Prevent a Serious Threat to Health or Safety. We may use and share your health information with persons to prevent or lessen the threat of serious harm to the health and safety of you, the public, or another person. State laws may require such disclosure when an individual or group has been specifically identified as the target or potential victim.
      3. Organ and Tissue Donation. To assist in the process of eye, organ, or tissue transplants in the event of your death, we may share your health information with organizations that obtain, store, or transplant eyes, organs, or tissue.

      4. Special Government Purposes. We may use and share your health information with certain government agencies, such as:

        • Military and Veterans. We may share your health information with military authorities as the law permits if you are a member of the armed forces (of either the United States or a foreign government).
        • National Security and Intelligence. We may share your health information with authorized federal officials for intelligence, counterintelligence, and other national security activities authorized by law.
        • Protective Services for the President and Others. We may share your health information with authorized federal officials to protect the President of the United States, other authorized persons, or foreign heads of state. We may also share your health information for purposes of conducting special investigations as authorized by law.
      5. Workers’ Compensation. We may share your health information for Workers’ Compensation or similar programs that provide benefits for work-related injuries or illness.
      6. Public Health. As permitted or required by law, including the National Emergencies Act, we may share your health information with public health authorities for public health purposes to prevent or control disease, injury, or disability. This includes, but is not limited to, reporting disease, injury, deaths, and conducting public health monitoring, investigations, or activities. For example, we may share your health information to 1) report suspected abuse or neglect; 2) collect and report on the quality, safety, and effectiveness of products and activities regulated by the Food and Drug Administration (FDA) such as medications and medical equipment, such as product recalls, repairs, and monitoring or 3) help prevent or control the spread of a disease.
      7. Health Oversight. We may share your health information with a health oversight agency for purposes including 1) monitoring; 2) determining benefit eligibility for Medicare, Medicaid, and other government benefit programs; and 3) monitoring compliance with government regulations and laws.
      8. Coroners, Medical Examiners, and Funeral Directors. We may share your health information with a coroner or medical examiner in order to identify a deceased person, determine the cause of death, or for other reasons allowed by law. We also may share your health information with funeral directors, as necessary, so they can carry out their duties.
      9. Inmates. If you are an inmate of a correctional institution or under the custody of a law enforcement official, we may share your health information with the correctional institution or law enforcement official. This would be necessary 1) for the institution to provide you with health care; 2) to protect your health and safety or the health and safety of others; or 3) for the safety and security of the correctional institution and its staff.

  2. Other Ways We Are Allowed to Use and Provide Your Health Information to Others

    1. Information. We may include limited information about you while you are a participant at Community LIFE. The information may include your name, general condition, such as “stable,” “serious,” “critical,” and your religious affiliation. Except for your religious affiliation, the information may be released to people who ask for you by name. We may give your religious affiliation to a member of the clergy even if they do not ask for you by name. This helps your family, friends, and clergy who call you to know how you are doing. You have the right to ask that all or part of your information not be given out. If you do so, we will not be able to tell your family or friends you are enrolled at Community LIFE.
    2. People Involved in Your Care or Payment for Your Care. We may share your health information with a friend, family member, or another person identified by you who is involved in your medical care or the payment of your medical care. We may share your health information with others if you are present or available before we share your health information with them and you do not object to our sharing your health information with them, or we reasonably believe that you would not object to this. If you are not present and certain circumstances indicate to us that it would be in your best interests to do so, we will share information with a friend or family member, to the extent necessary. This could include sharing information with your family or friend so that they could receive medications or a medical supply. We may tell your family or friends that you are enrolled in Community LIFE and your general condition. We may share medical information about you with an organization assisting in a disaster relief effort. We may also share information through Community LIFE online portals with people you designate.
    3. Permissible Disclosures to Law Enforcement. We may share your health information with a law enforcement official or authorized individual:
      1. In response to a court order, subpoena, warrant, summons or similar process;
      2. To identify or locate a suspect, fugitive, material witness, or missing person;
      3. About the victim of a crime if, under certain limited circumstances, we are unable to obtain the person’s agreement;
      4. About a death we believe may be the result of criminal conduct;
      5. About criminal conduct at the hospital; or in emergency circumstances to report a crime; the location of the crime or victims; or the identity, description or location of the person who committed the crime.
    4. Exceptions to the Above. If you are a patient in a psychiatric/mental/behavioral health facility or drug and alcohol facility, additional authorization may be required to release your information.

  3. Where Written Permission is Required
    Except as stated in Sections A and B, your written permission is required before we can use or share your health information with anyone outside of Community LIFE. If you give us permission to use or share your health information, you may revoke that permission, in writing, at any time. However, this does not apply to health information that we have already shared with your permission.

    Your Rights Concerning Your Health Information

    The law gives you the following rights about your health information:

    1. Right to Ask to See and Request a Copy. You have the right to ask to see and request a copy of the health information maintained in your “designated records set” (as defined by HIPAA) – which includes medical and billing records about you and other records we use to make decisions about your care. This includes your right to request electronic access to or request to receive a copy of your electronic medical records in electronic form. You can ask your social worker how to make a request. You may also request that the information be provided to a designated third party. You may have to pay fees as permitted by law for other requests to inspect, electronically access or receive a copy of your information, including where you designated a third-party recipient. If we are concerned that your request may cause harm, we may tell you that you cannot see nor have a copy of some or all your health information. If we tell you this, in certain circumstances you may ask that someone else at Community LIFE review this decision. A licensed health care professional chosen by Community LIFE will review those that can be reviewed. This person will not be the same person who did not participate in the original decision to deny access.
    2. Right to Ask for a Correction. If you feel that health information, we have about you is incorrect or incomplete, you may ask us to correct the information. You have the right to ask for a correction for as long as the information is kept by or for Community LIFE. You must put your request in writing. If you do not ask in writing or give your reasons in writing, we may tell you that we will not make the change. We also have the right to refuse your request if 1) we determine that the information is correct and complete; 2) the information is not part of the health information created or kept by or for Community LIFE; 3) the person or place who created the information is no longer available to make the correction and we believe the information to be correct; or 4) the information is not part of the information that you are permitted by law to see and/or copy. If we refuse your request, you may ask us to place a note in your record describing how you believe your information to be incorrect.
    3. Right to Ask for an “Accounting of Disclosures.”
      You have the right to ask us for an “accounting of disclosures.” This is a list of those people and organizations who have received or have accessed your health information. This right does not include information made available for treatment, payment, or health care operations, or made available when you have provided us with permission to do so. Requests must be in writing and must include in your written request how far back in time you want us to go, which may not be longer than six years.
    4. Right to Ask for Limits on Use and Sharing.
      1. Generally. You have the right to ask us to limit the health information we use or share with others about you for treatment, payment, or health care operations. You also have the right to ask us to limit health information that we share with someone who is involved in your care or payment for your care, like a family member or friend. In your request, you must tell us 1) what information you want to limit; 2) whether you want to limit our use, disclosure, or both; and 3) the person or institution the limits apply to (for example, your spouse). For example, you could ask that we not use or share information about a surgery you had. We are not required to agree to your request. If we do agree to your request, we still may provide information, as necessary, in an emergency.
      2. Services Paid for by You. Where you have paid for your services out of pocket in full, at your request, we will not share health information about those services with another health plan for purposes of payment or health care operations. “Health plan” means an organization that pays for your medical care.
    5. Right to Ask for Confidential Communications. You have the right to ask that we contact you about your health information in a certain way or at a certain location that you believe provides you with greater privacy. For example, you can ask if we can contact you by mail. Your request must state how or where you wish to be contacted. You must make your request in writing. You do not need to provide a reason for your request. We will try to comply with all reasonable requests.
    6. Right to Ask for a Paper Copy of This Notice. You may ask us to give you a copy of this Notice at any time. You can also get a copy of this Notice at our website. To obtain a paper copy of this Notice, contact your social worker.

Violation of Privacy Rights

If a breach of your health information occurs at Community LIFE or one of our business associates, we will notify you in writing as required by its regulations.

If you believe your privacy has been violated by us, you may file a confidential complaint directly with us by contacting the Community LIFE’s Privacy Officer at 412-436-1337, or the Community LIFE anonymous line at 1-877-785-0006.

You also may file a complaint with the Secretary of the U.S. Department of Health and Human Services. To file a complaint with the Secretary of Health and Human Services, you must 1) name the Community LIFE place or person that you believe violated your privacy rights and describe how that place or person violated your privacy rights; and 2) file the complaint within 180 days of when you knew or should have known that the violation occurred. All complaints to the Secretary of the U.S. Department of Health and Human Services must be in writing and addressed to:

U.S. Department of Health and Human Services
200 Independence Ave. S.W.
Washington, DC 20201

You will not be penalized for filing a complaint.

Changes to This Notice

We reserve (have) the right to change this Notice. We reserve (have) the right to make the revised or changed Notice effective for health information we already have about you and for any future health information. We will post a copy of the revised Notice in the places where we provide medical services and on our website. The Notice will contain the effective date on the first page. We will provide to you, if you ask us, a copy of the Notice that is currently in effect.

If You Have Questions About This Notice

If you have any questions about this Notice, please contact Community LIFE’s Privacy Officer at 412-436-1337.